What is the average processing time for an order?
All express orders are processed in 3-4 business days and all standard orders are processed in 7-10 business days. When we say processed, we are cutting the fabric, stitching your garment, finishing it and packing it. Shipping time is an additional 3-4 business days.
**Your order may ship in multiple packs. This is to ensure speedy delivery. Usually marketplace items ship in 3 days & Halal Pieces custom made items ship separate in 7-10 days.
Are my items made to order?
Not all but most items are made to order. This facilitates us to customize lengths, sleeve length and special modification requests made by customers. This also helps us maintain zero inventory costs that we pass on to customers.
Which Items are not returnable or exchangeable?
All standard items are returnable or exchangeable
Kids items are exchange only for a different size.
Swimwear are final sale and cannot be returned or exchanged
Items under Sale/ Clearance tab are final sale.
All custom length items are returnable/ exchangeable minus custom fee (as the fee was for making the customization request you made)
All plus size items are returnable/exchangeable minus the fee
Fully customized items are final sale
Why do I have to pay return shipping charges?
Halal Pieces Boutique is one of the most transparent company in costing the products. We do not believe in charging everyone a higher amount to cover for return shipping costs for a few customers. As many companies bake this cost into their margin, we believe in charging it as necessary so that customers can enjoy the low prices. Shipping is paid to third party courier services and are not recovered if the order is cancelled or returned hence the fee has to be covered by the customer.
I don't feel safe using my credit card online.
Our website is safe & secure and we use PayPal to process the payment. Your credit card information is encrypted and not available for us.You may also call us at 202-878-4788 to pay over the phone or you may use other methods of payment- PayPal, You may also buy from our eBay store.